8:00 AM - 7:00 PM
Registration Desk Open
 
5:00 PM - 5:10 PM
Welcome Remarks & Champagne Toast

Join us for welcome remarks from HT's VP & Publisher and Co-Founder of RTN, Abigail Lorden and a champagne toast to kick-off MURTEC Executive Summit & Showcase 2021, followed by our feature speaker, Donald Burns, The Restaurant Coach™.

5:10 PM - 6:00 PM
What Restaurants Can Do Better NOW featuring Donald Burns, The Restaurant Coach™

From building your brand to reinforcing core values and growing revenue, Donald Burns, The Restaurant Coach™, will inspire you to bring out the best in your organization and provide actionable insights!

6:00 PM - 7:15 PM
Happy Hour Networking Reception

Join us for a champagne toast and industry happy hour -- a long-overdue reunion at MURTEC Executive Summit!

7:30 AM - 8:30 AM
Breakfast
 
7:30 AM - 6:30 PM
Registration Desk Open
 
8:30 AM - 8:40 AM
Morning Remarks
 
8:40 AM - 9:25 AM
Keynote: Hot Now! Krispy Kreme’s Sweet Success

With 1,400 shops in over 30 countries, 84-year-old iconic brand Krispy Kreme experienced record-setting sales during the pandemic, and took a successful second stand on Wall Street, going public in July. Times Square glows even brighter since Krispy Kreme turned on the world’s largest Hot Light sign, signaling the opening of its shiny, new 4,500-square-foot flagship store, complete with a glaze waterfall and 24-hour pickup window. CIO Ben Hall joins Angela Diffly, co-founder of the Restaurant Technology Network, to share how technology is fueling the company’s sweet success.

9:30 AM - 10:15 AM
Innovator Roundtable: A Look at Groundbreaking R&D from Leading Suppliers

How do innovative solutions drive profits? We'll sit down with three leading restaurant tech suppliers to learn how the right investments are powering growth and ROI.

10:20 AM - 10:55 AM
Coffee Break
 
11:00 AM - 12:10 PM
Interactive Workshop: Identifying Restaurant Technology KPIs

Key performance indicators (KPIs), are difficult to measure across the restaurant industry due to their varying definitions as well as the disparities among restaurant categories, size and structure. Join us to brainstorm KPI categories and concepts, as a kickoff RTN’s newest workgroup, designed to identify, collect and catalog KPIs for all restaurants.

12:15 PM - 1:40 PM
Networking Lunch with Topic Discussion Tables
 
1:45 PM - 2:05 PM
Firechat: How Cryptocurrency Will Impact Hospitality

As restaurants and other hospitality brands move to accept cryptocurrency from customers, we explore crypto's benefits and challenges with Bo Friddell, President of Sunrise Salvador, all the way from "Bitcoin Beach," El Salvador.

2:10 PM - 2:35 PM
Workforce Shiny New Objects

Details to be announced.

2:40 PM - 3:05 PM
Reimagining Restaurants From the Ground Up

Successful restaurants have learned to challenge assumptions and reimagine processes. We learn how Little Caesars has innovated and thrived, and the lessons the brand can offer the industry.

3:05 PM - 3:40 PM
Coffee Break
 
3:40 PM - 4:40 PM
Interactive Workshop: How to Innovate Under Pressure

Innovation can be challenging when facing adversity — but it's more essential than ever. El Pollo Loco's exceptional tech implementations and results will guide this interactive workshop session for operators seeking to thrive in changing times.

4:45 PM - 5:00 PM
2021 MURTEC Breakthrough Awards

2021 MURTEC Breakthrough Awards, sponsored by Fortinet, recognize restaurant operators who have pioneered groundbreaking technology and innovative strategies in customer engagement or overall enterprise.

5:15 PM - 6:30 PM
Networking Reception

More coming soon.

8:00 AM - 8:45 AM
Breakfast
 
8:00 AM - 12:00 PM
Registration Open
 
8:50 AM - 9:00 AM
Morning Remarks
 
9:00 AM - 9:45 AM
Keynote: Another Broken Egg Hatches Tech Initiatives to Fuel Brand

For twenty-five years and counting, Another Broken Egg has been serving up cravable, Insta-worthy dishes for breakfast, brunch, and lunch. Industry vet, President & CEO Paul Macaluso has his sights set on operational excellence to fuel revenue and growth. To get there, Paul and his teams are tapping solutions mapped to labor efficiency, point-of-service, catering and waitlist. We sit down with Paul to better understand these initiatives and how he predicts the technology investments will pay off for this quickly-growing brand.

9:50 AM - 10:30 AM
Research Super Session Panel: HT's 2021 Customer Engagement Technology Study

Hotel & restaurant guests have spoken: They've ranked the tech-driven experiences that influence their willingness to spend — including mobility, off-prem solutions, and preferences around ordering and payments. Join us as HT reveals the results of its annual Customer Engagement Technology Study, and asks a panel of industry voices to weigh in on how these solutions can drive revenue in 2022 and beyond.

10:30 AM - 11:00 AM
Coffee Break
 
11:00 AM - 11:50 AM
IT Leadership Panel

How are top restaurant brands leveraging innovative solutions across their ecosystems? We'll explore how the landscape has evolved, from marketing to in-store experience, payments, off-prem, and the long-term customer relationship.

11:50 AM - 12:00 PM
Closing Remarks
 
12:00 PM
MES Concludes