5:00 PM - 6:00 PM
Welcome Remarks & Featured Speaker

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6:00 PM - 7:15 PM
Happy Hour Networking Reception

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7:30 AM - 8:30 AM
Breakfast
7:30 AM - 6:30 PM
Registration
8:40 AM - 9:25 AM
Hot Now! Krispy Kreme’s Sweet Success

 

With 1,400 shops in 33 countries, 84-year-old iconic brand Krispy Kreme experienced record-setting sales during the pandemic, and took a successful second stand on Wall Street, going public in July. Times Square glows even brighter since Krispy Kreme turned on the world’s largest Hot Light sign, signaling the opening of its shiny, new 4,500-square-foot flagship store, complete with a glaze waterfall and 24-hour pickup window. CIO Ben Hall joins Angela Diffly, co-founder of the Restaurant Technology Network, to share how technology is fueling the company’s sweet success.

9:30 AM - 10:15 AM
General Session 2

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10:20 AM - 10:55 AM
Coffee Break
11:00 AM - 12:10 PM
Identifying Restaurant Technology KPIs

Key performance indicators (KPIs), are difficult to measure across the restaurant industry due to their varying definitions as well as the disparities among restaurant categories, size and structure. Join us to brainstorm KPI categories and concepts, as a kickoff RTN’s newest workgroup, designed to identify, collect and catalog KPIs for all restaurants.

12:15 PM - 1:40 PM
Networking Lunch
1:45 PM - 2:10 PM
Breakout 2

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Breakout 1

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2:15 PM - 2:40 PM
Breakout 3

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Breakout 4

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3:30 PM - 4:35 PM
Workshop 2

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4:40 PM - 4:55 PM
Awards Presentation

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5:00 PM - 6:30 PM
Networking Reception

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8:00 AM - 8:45 AM
Breakfast
8:00 AM - 12:00 PM
Registration
8:50 AM - 9:00 AM
Morning Remarks
9:00 AM - 9:45 AM
Another Broken Egg Hatches Tech Initiatives to Fuel Brand

For twenty-five years and counting, Another Broken Egg has been serving up cravable, Insta-worthy dishes for breakfast, brunch, and lunch. Industry vet, President & CEO Paul Macaluso has his sights set on operational excellence to fuel revenue and growth. To get there, Paul and his teams are tapping solutions mapped to labor efficiency, point-of-service, catering and waitlist. We sit down with Paul to better understand these initiatives and how he predicts the technology investments will pay off for this quickly-growing brand.

9:50 AM - 10:30 AM
General Session 4

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10:30 AM - 11:00 AM
Coffee Break
11:00 AM - 11:50 AM
General Session 5

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11:50 AM - 12:00 PM
Closing Remarks
12:00 PM
MES Concludes