How the Best CIOs Help their Brands Compete
Learn what successful C-suite executives are doing to help their brands win over customers in a crowded market. Top IT leaders from Shake Shack, Papa John’s and Zume Pizza will name their picks for the technologies customers are ravenously using, and which ones they aren’t. Nothing is off limits as the panel fields questions about 2020 technology plans and strategy; what they’re doing about delivery; and how they really felt about the last season of Game of Thrones.
Latest Research on the Tech Your Customers Actually Want
Customers are a fickle bunch and the pace of technological change is the only thing more mercurial. HTs new research confirms that more than half of consumers will pay for more food if the tech at the restaurant is good. Find out how customers’ “Uber expectations” are driving delivery demands and what technologies will get diners to pick your restaurant over a competitor’s.
Other Industries are getting Disrupted, too. What are they Doing About it?
Opening keynoter Shawn DuBravac, a global futurist and trendcaster whose bragging rights include 12 years innovating the CES show, will provoke restaurant brands to remember that everything can – and will – be disrupted. DuBravac will cut to how other industries are re-thinking the customer journey, using virtual reality, artificial intelligence, analytics, drones, digital payment, geolocation and more to create new customer experiences. The future is more accessible than you might think: "We're so accustomed to doing things the same way -- there are also opportunities to grow your offerings using assets that you already have at hand," hints DuBravac.
Coca-Cola’s Vision for your Fully-Integrated FoH, BoH and OP Experience
Coca-Cola executives share unique perspectives on the table-stakes technology evolution required to meet today's digital economy demands, including fully-integrated front of house, back of house, and off-premise. They’ll quench your thirst for tapping tech that wows consumers wherever, whenever and however they experience your brand.
A Visualization Exercise with Nando’s. Plus the Equation Del Frisco’s uses to Vote Go/No-Go on New Tech
Kathleen Chugh, North America CTO for Nando’s, will walk you through an exercise designed to help both IT managers and executive leadership visualize technology investment through a lens of level effort, output and expected returns. Later, Brandon Coleman, president of Del Frisco’s Grille, breaks down the who and why of customer experience ROI. He’ll share the equation he uses to measure the viability of new technology on customer experience. Hint: your customers need to get more than they give up.
(That list was actually six things -- you’re welcome. )
Senior Vice President of Operations, Alicart Restaurant Group
CIO, American Blue Ribbon Holdings
Sr. Director of Retail Technology, American Blue Ribbon Holdings, LLC
Vice President, Baggin's Gourmet Sandwiches
President, Baggin's Gourmet Sandwiches
Director of Operations, Baggin's Gourmet Sandwiches
Director of IT, Bahama Buck's Franchise Corporation
Director of IT, Bill Miller BBQ
EVP Digital and CIO, Bloomin Brands, Inc.
GVP & General Manager, Off-Premises Dining, Bloomin' Brands, Inc
EVP and CIO, Bloomin' Brands, Inc.
Vice President, Blueridge Restaurant Group
VP of IS, Boddie-Noell Enterprises, Inc.
Executive VP & CFO, Boddie-Noell Enterprises, Inc.
Senior Director of IT, California Fish Grill
Vice President, Charley's Philly Steaks
VP IT/CIO, Chick-fil-A, Inc.
CMO, Chief Outsiders
Digital Marketing, Chipotle
VP of IT, Chopt Creative Salad Co
Director, Strategy & IT, Chopt Creative Salad Co.
Chief Information Officer , CKE Restaurants
Sr Business Analyst, CKE Restaurants
Senior VP Operations & IT, Connor Concepts
SVP, IT & Operations, Connor Concepts Inc.
Director, Delicious Raw
Chief Executive Officer, Dickey's Barbecue Restaurants, Inc.
Chief Executive Officer, Dickey's Capital Group
CCO, Drake QSR - PJ Chile
VP of Operations, Duck Donuts
Business Intelligence, Dutch Bros Coffee
Vp of Marketing, Famous Recipe
VP, Information Technology, Fiesta Restaurant Group, Inc.
Chief Information Officer, Fiesta Restaurant Group, Inc.
VP of IT, Firehouse Subs
Director of IT, Fireman Hospitality Group
VP Information Technology, Five Guys Enterprises
VP, Retail IT, Focus Brands
CIO and EVP, Focus Brands
CTO, Fresh Hospitality
Director of IT, Global Franchise Group
Director of Entertainment, Atmosphere and Technology (E.A.T.), Glory Days, Inc
Head Geek, Grill Concepts, Inc.
VP of Operations, Grinders Above & Beyond
Director of System Services, Hat Creek Burgers
Director of I.T., Hat Creek Burgers
Managing Director of IT, Hershey Entertainment & Resorts
COO, Hooters of America, LLC
VP of Information Technology, Huddle House
Systems Support Administrator, Hungry Howie's Pizza
CIO, Hurricane Grill & Wings
Director, Supply Chain Traceability, IPC, A Subway Franchisee Owned Organization
Information Systems Director, J. Alexander's Holdings, Inc
CTO, Jack's Family Restuarants, LP
CIO, Jason's Deli
CIO, Jersey Mike's Franchise System
Senior Director - PM , Jersey Mike's Franchise Systems
President, Johnny Rockets Restaurant Group
Director of Information Technology, K&N Management
COO, Kenneth Enterprise
CEO, Kitchen United
Vice President of Information Technology, Le Duff America
Chief Information Officer, Logan's Roadhouse, Inc.
Chief Technology Officer, Lynnwood Grill & Brewing
Head of Marketing, Manta Holdings LLC (Jamba Juice)
VP CIO, Marco's Franchising, LLC
Interim CIO, Marco's Franchising, LLC
RMS/IT Manager , Marco's Franchising, LLC
Sr. Director of Media/CRM/Data, Marco's Franchising, LLC
CEO, Mascott Corporation
Director of Technology, Mellow Mushroom
President North America & Chief Technology Officer, Millennium Hotels and Resorts
Director of Information Technology, Momofuku
Vice President of IT, Murphy Adams
Group Head of Technology, Nando's Ltd
IT Restaurant Systems Architect , Noodles & Company
VP - IT, Noodles & Company
Sr. Director - IT Applications, P.F. Chang's
Head of Interactive Engagement (Digital - Loyalty - CRM - eCommerce), P.F. Chang's China Bistro Inc.
Vice President - Guest Marketing, Panda Restaurant Group
Director, Panera To You Technology Lead, Panera Bread
Director, Papa John's International
SVP, Chief Information & Digital Officer, Papa John's International
VP-IT, Pei Wei
Director Marketing and Technology, PJW Restaurant Group
Director Marketing and Technology, PJW Restaurant Group
SVP, Information Technology, Potbelly Sandwich Shop
VP Information Technology, Rave Restaurant Group
SVP - Technology & Strategy, Rock and Brews
VP, Information Technology, Ryman Hospitality Properties
VP of IT, Shake Shack
PMO Director, Sizzler USA
IT Director/Controller, Soft Pretzel Franchise Systems, Inc
CIO, Sonesta International Hotels
Director Retail Systems, Sonic
Director Retail Systems, Sonic Corp
CIO, Sonny's BBQ
CIO, Sonny's Franchise Company
CEO, Southern Pie LLC
CIO, STACKED Restaurants
CFO, Stonefire Grill, Inc.
Vice President of Operations, Taco John's
CIO, Tao Group
Chief Experience Officer, TGI Fridays
Director of Operations, The Briar Group
Controller, The Briar Group
Interim CIO, The Briar Group
CFO, The Halal Guys
Managing Director/Area Director, The Inn at St. John's
Sr. Director of Information Technology, The ONE Group LLC
Director of Technology, Torchy's Tacos
VP of IT, True Food Kitchen
Director of IT and Purchasing, Tumbleweed Tex Mex Grill & Margarita Bar
Chief Legal Officer, Twin Peaks Restaurant
CFO, Vibe Coffee Group
IT Director, Wood Ranch