|11:00 AM - 7:00 PM|
|1:30 PM - 4:30 PM|
'An Afternoon in Napa' Networking Outing
Soak in the beautiful sights and enjoy guided tastings in one of the world's most iconic wine regions. Round trip transportation will be provided to and from Meritage Resort & Spa.
Open to restaurant operators and select MES sponsors. Pre-registration is required.
|5:15 PM - 6:10 PM|
Welcome Remarks & Featured Speaker
|6:15 PM - 7:30 PM|
|8:00 AM - 8:50 AM|
|8:00 AM - 5:00 PM|
|8:50 AM - 9:00 AM|
|9:00 AM - 9:45 AM|
|9:50 AM - 10:25 AM|
Keynote Networking & Coffee Break
|10:30 AM - 11:15 AM|
Robots Rise Up
The NRA reported that 65% of restaurants say they cut hours of operation on days routinely open for business, due to being understaffed. Enter robots, like the ones from Miso named Flippy, Sippy and Chippy. Big brands, like Brinker, White Castle, Chipotle and Wing Zone are tapping the shiny objects for operational efficiencies while cracking the labor shortage code and redeploying staff to customer-facing roles. With first-day operational ROI via Robot-as-a-Service (RaaS) models, robots take center stage during this thoughtful discussion on one of the hottest automation topics today.
|11:20 AM - 11:55 AM|
Innovator Roundtable: The Story Behind Innovative Solutions
We sit down with solution providers who are offering truly game-changing tech for the restaurant industry. We'll address challenges that include payments, security, labor, data & analytics, off-prem revenue opportunities, and enhancing your ability to meet evolving guest needs and expectations.
|12:00 PM - 1:15 PM|
|1:20 PM - 1:45 PM|
As restaurant operators rethink how to get consumers food they want, however, wherever and whenever they want it, what restaurants look like is evolving radically - both inside and outside physical spaces. Business models are becoming more nimble, and brands are reinventing themselves to keep up. We’ll explore the ways restaurants are stepping up, and out, to satiate consumer demand, including transforming physical locations, adding pick-up stations and food lockers, co-branding under one roof, maximizing kitchen capacity via dark or ghost kitchen models, drive-thru and walk-up only formats, virtual brands, pairing up with unlikely retail outlets, and so much more.
|1:50 PM - 2:45 PM|
Restaurant Technology Tools You Can Use & Workshop
Presented by RTN, we'll share newly-published guidance around customer record data, transactional data and restaurant technology KPIs, as well as RTN's new restaurant technology capabilities framework. In addition to showcasing these resources, we'll ideate around today's restaurant challenges to inform tomorrow's RTN workgroups.
|2:45 PM - 3:15 PM|
Networking & Coffee Break
|3:20 PM - 4:00 PM|
Research Super-Session: The State of Guest Expectations
We reveal the results of HT’s 2022 Customer Engagement Technology Study, including fresh data-driven insights into new expectations around payments, mobility, self-service, delivery, and other revenue-driving experiences.
|4:10 PM - 4:30 PM|
MURTEC Breakthrough Awards
We recognize outstanding restaurant operators for innovative approaches to guest experience and enterprise operations. Plus: Industry Heroes from restaurants and solution providers.
|5:00 PM - 6:15 PM|
|9:00 PM - 11:30 PM|
RTN After Hours Party
|8:00 AM - 8:50 AM|
|8:00 AM - 10:30 AM|
|8:50 AM - 9:00 AM|
|9:00 AM - 9:30 AM|
Restaurants have always valued loyalty, but today’s programs are tapping more creative ways to pull customers close. From fine and casual dining to QSR, everyone has a stake in winning over (or back) consumer dollars, with customer lifetime value being the evasive secret sauce. How are loyalty programs succeeding in a web 3.0 world? Dive in with us as we uncover what success looks like, from subscription models and first-party ordering / delivery, to the brave new world that is the metaverse and NFTs.
|9:35 AM - 10:15 AM|
IT Leadership Panel
Tech leaders from top restaurant brands pull back the curtain to disclose their breakthrough innovations — the tools and techniques that truly transformed their business.
|10:15 AM - 10:20 AM|