PLEASE NOTE: Exact schedule times subject to change.
10:30 AM - 6:30 PM | 10:30 AM - 6:30 PM Grand Ballroom Foyer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:45 AM - 3:00 PM | 11:45 AM - 3:00 PM MURTEC Executive Summit welcomes you to a spirited adventure at Firefly Distillery, home to the world's first Sweet Tea Vodka and 30 craft spirits. Firefly is a unique destination known for southern hospitality, innovative flavors, and a working distillery. Participants are treated to an entertaining and informative tour of the distillery and a behind-the-scenes look at the ancient art of distillation. Enjoy a guided tasting flight and food to satisfy your appetite, all while networking with industry friends and making new connections. Firefly Distillery | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4:00 PM - 5:00 PM | 4:00 PM - 5:00 PM Acclaimed keynote speaker Bryan K. Williams takes the stage with a high-energy, interactive presentation focusing on how leaders can challenge themselves and their employees to “work like you own it.” That means rethinking their work habits and approach to service with the goal of wowing guests, identifying their real preferences, and converting complaints into stellar service. Attendees will leave this dynamic session with a set of actionable takeaways they can bring back to their organization. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5:00 PM - 6:30 PM | 5:00 PM - 6:30 PM Market Street Circle |
8:00 AM - 8:50 AM | 8:00 AM - 8:50 AM Cypress/Dogwood | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8:00 AM - 6:00 PM | 8:00 AM - 6:00 PM Grand Ballroom Foyer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8:50 AM - 9:00 AM | 8:50 AM - 9:00 AM Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:00 AM - 9:40 AM | 9:00 AM - 9:40 AM As we enter into a brave new artificially intelligent world, all flavors of restaurants are beginning to experience real-world, here-and-now applications. From super-charged operational efficiencies to hyper-personalized customer experiences, there's an AI for that. When implemented thoughtfully and meaningfully throughout the restaurant enterprise, AI can help restaurants win at every turn. Join us as we explore real-world use cases and separate hype from reality. We'll share what's happening today and imagine what's possible tomorrow. Bring your burning questions, personal experiences and insights as we allow for deep-dive audience participation at the end of this session. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:45 AM - 10:10 AM | 9:45 AM - 10:10 AM El Pollo Loco builds and maintains exceptional customer relationships via mobile app, CRM, POS integrations, and real-time data. From the brand's Loco Rewards loyalty program to its streamlined day-to-day operations and unique staff-facing dashboard (you'll get a sneak peek at it!), this lively firechat will deliver start-today takeaways for restaurant operators. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:10 AM - 10:15 AM | 10:10 AM - 10:15 AM Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:15 AM - 10:45 AM | 10:15 AM - 10:45 AM Grand Ballroom Foyer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:45 AM - 10:55 AM | 10:45 AM - 10:55 AM Details coming soon! Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:00 AM - 11:40 AM | 11:00 AM - 11:40 AM The labor shortage continues to challenge restaurants at the operational level, but there are effective solutions available. We’ll explore how the best recruitment platforms, mobile training, performance management, and employee engagement and recognition solutions can attract, foster, and keep the most effective workers. Bobby Reedy - Kava Restaurants LLC Robert Hess - Ascent Hospitality Management Justin Skelton - Dine Brands Global Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11:45 AM - 12:15 PM | 11:45 AM - 12:15 PM Join us as we uncover a vast array of off-prem channels, and the many ways your customers enter, explore, and experience them. In this session, you’ll enjoy an exclusive first-look release of RTN's latest interactive tool to help you navigate a multitude of off-prem options, complete with pros, cons, best practices, and recommendations for each. Dive deeper into all-things off-prem, and explore revenue streams in every way imaginable outside your own four walls. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
12:15 PM - 1:25 PM | 12:15 PM - 1:25 PM Cypress/Dogwood | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1:30 PM - 2:00 PM | 1:30 PM - 2:00 PM If delivery and staffing woes keep you up at night, this session is for you. We’ll explore AI-driven delivery and the ROI of robotics. You’ll hear from two early adopters who’ve tapped next-gen tech to solve the industry’s most elusive challenges. And you’ll walk away pondering the possibilities. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2:00 PM - 2:10 PM | 2:00 PM - 2:10 PM As one of the fastest growing quick service chains, PDQ Restaurants is laser focused on how technology can enhance its commitment to the quality of food and service it delivers. In this session, PDQ will share details on how it implemented a new flexible POS platform that enabled them to better engage with customers, improve speed of service and drive operational improvements. Their story is just getting started - you’ll also hear where PDQ is investing for future growth and new innovations. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2:10 PM - 2:30 PM | 2:10 PM - 2:30 PM Join us as we announce the recipients of this year's MURTEC Breakthrough Awards. Brooklyn Dumpling Shop, Potbelly Sandwich Works, Mamma Ramona's. Anna Wolfe - Hospitality Technology & RTN David Daniels - Potbelly Sandwich Works Stratis Morfogen - Brooklyn Dumpling Shop Andrew Simmons - Mamma Ramona's Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2:30 PM - 3:00 PM | 2:30 PM - 3:00 PM Grand Ballroom Foyer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3:00 PM - 3:20 PM | 3:00 PM - 3:20 PM According to the National Restaurant Association, 87% of restaurant operators say they’re likely to hire in 2023 if they can find qualified applicants. We’ll explore this topic as we place a spotlight on MOD Super Fast Pizza, a brand with a reputation for providing opportunity and fostering a culture of belonging. Join us to uncover the secret sauce behind MOD’s people, purpose and possibility. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3:20 PM - 4:15 PM | 3:20 PM - 4:15 PM “Think different” was an Apple tagline that reframed technology innovation for the world. For restaurants, thinking outside the four walls has been table stakes to tap off-prem revenue streams and drive digital transformation. All amidst a shape-shifting backdrop that continues to challenge even the most profitable brands on the planet. This session leads us on a journey of discovery. We’ll uncover new ways to think about the enterprise. And you’ll walk away inspired, with your next big, bold idea brewing. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5:00 PM - 6:15 PM | 5:00 PM - 6:15 PM Market Street Circle | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:00 PM - 11:30 PM | 9:00 PM - 11:30 PM Step into the glamour and sophistication of the roaring 1920s at RTN's Black, White, & Red After-Hours Party! After a day full of learning and networking, come unwind with a cocktail, a sweet treat, and live jazz music in a beautiful, historic theater. Embrace the theme and dress to impress in your most stylish black, white, and red ensemble, and feel like a true star as you walk the red carpet, making a grand entrance to the evening's festivities. The Riviera Theater is located a brief walk across the street from The Charleston Place. Event badge required for entry. Riviera Theater |
8:00 AM - 8:50 AM | 8:00 AM - 8:50 AM Cypress/Dogwood | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8:00 AM - 10:30 AM | 8:00 AM - 10:30 AM Grand Ballroom Foyer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8:50 AM - 9:00 AM | 8:50 AM - 9:00 AM Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:00 AM - 9:45 AM | 9:00 AM - 9:45 AM We reveal the results of our all-new survey, including fresh data-driven insights into what customers really think about guest-facing restaurant tech, how they discover and select brands, what they expect from loyalty programs, how the labor crisis has affected their experiences and habits, and much more. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9:45 AM - 10:25 AM | 9:45 AM - 10:25 AM MURTEC's Breakthrough Awards recognize pioneering restaurant brands that are truly innovating and showing the way forward in enterprise and customer-facing solutions. Join us for an insightful panel discussion with the award-winning IT leaders as they share their expertise, strategies, and lessons learned. Grand Ballroom | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10:25 AM - 10:30 AM | 10:25 AM - 10:30 AM Grand Ballroom |