As we enter into a brave new artificially intelligent world, all flavors of restaurants are beginning to experience real-world, here-and-now applications. From super-charged operational efficiencies to hyper-personalized customer experiences, there's an AI for that. When implemented thoughtfully and meaningfully throughout the restaurant enterprise, AI can help restaurants win at every turn. Join us as we explore real-world use cases and separate hype from reality. We'll share what's happening today and imagine what's possible tomorrow. Bring your burning questions, personal experiences and insights as we allow for deep-dive audience participation at the end of this session.

El Pollo Loco builds and maintains exceptional customer relationships via mobile app, CRM, POS integrations, and real-time data. From the brand's Loco Rewards loyalty program to its streamlined day-to-day operations and unique staff-facing dashboard (you'll get a sneak peek at it!), this lively firechat will deliver start-today takeaways for restaurant operators.

In this session, we'll cover how migrating to the cloud can transform restaurant operations. We'll discuss the flexibility of data systems for handling varying customer traffic, the accessibility of critical information for staff from anywhere, the importance of disaster recovery measures, our commitment to security and compliance, and the use of AI to enhance operational efficiency and customer experiences.

The labor shortage continues to challenge restaurants at the operational level, but there are effective solutions available. We’ll explore how the best recruitment platforms, mobile training, performance management, and employee engagement and recognition solutions can attract, foster, and keep the most effective workers.

Join us as we uncover a vast array of off-prem channels, and the many ways your customers enter, explore, and experience them. In this session, you’ll enjoy an exclusive first-look release of RTN's latest interactive tool to help you navigate a multitude of off-prem options, complete with pros, cons, best practices, and recommendations for each. Dive deeper into all-things off-prem, and explore revenue streams in every way imaginable outside your own four walls.

If delivery and staffing woes keep you up at night, this session is for you. We’ll explore AI-driven delivery and the ROI of robotics. You’ll hear from two early adopters who’ve tapped next-gen tech to solve the industry’s most elusive challenges. And you’ll walk away pondering the possibilities.

As one of the fastest growing quick service chains, PDQ Restaurants is laser focused on how technology can enhance its commitment to the quality of food and service it delivers. In this session, PDQ will share details on how it implemented a new flexible POS platform that enabled them to better engage with customers, improve speed of service and drive operational improvements. Their story is just getting started - you’ll also hear where PDQ is investing for future growth and new innovations.

Join us as we announce the recipients of this year's MURTEC Breakthrough Awards. Brooklyn Dumpling Shop, Potbelly Sandwich Works, Mamma Ramona's.

According to the National Restaurant Association, 87% of restaurant operators say they’re likely to hire in 2023 if they can find qualified applicants. We’ll explore this topic as we place a spotlight on MOD Super Fast Pizza, a brand with a reputation for providing opportunity and fostering a culture of belonging. Join us to uncover the secret sauce behind MOD’s people, purpose and possibility.

“Think different” was an Apple tagline that reframed technology innovation for the world. For restaurants, thinking outside the four walls has been table stakes to tap off-prem revenue streams and drive digital transformation. All amidst a shape-shifting backdrop that continues to challenge even the most profitable brands on the planet. This session leads us on a journey of discovery. We’ll uncover new ways to think about the enterprise. And you’ll walk away inspired, with your next big, bold idea brewing.

Step into the glamour and sophistication of the roaring 1920s at RTN's Black, White, & Red After-Hours Party! After a day full of learning and networking, come unwind with a cocktail, a sweet treat, and live jazz music in a beautiful, historic theater.

Embrace the theme and dress to impress in your most stylish black, white, and red ensemble, and feel like a true star as you walk the red carpet, making a grand entrance to the evening's festivities.

The Riviera Theater is located a brief walk across the street from The Charleston Place on King Street. Event badge required for entry.

Address: 227 King St, Charleston, SC 29401

We reveal the results of our all-new survey, including fresh data-driven insights into what customers really think about guest-facing restaurant tech, how they discover and select brands, what they expect from loyalty programs, how the labor crisis has affected their experiences and habits, and much more.

MURTEC's Breakthrough Awards recognize pioneering restaurant brands that are truly innovating and showing the way forward in enterprise and customer-facing solutions. Join us for an insightful panel discussion with the award-winning IT leaders as they share their expertise, strategies, and lessons learned.