Lab #1

Rethinking Service: Turning Barriers into Opportunity

Speaker:  Jim Collins, CEO, Kitchen United

Changes in the marketplace don’t have to signify doom and gloom. In this innovation lab, Jim Collins, CEO of Kitchen United, will help restaurants understand how to solve for the problem of evolving service structure. As an executive who has addressed the needs and challenges of on-demand dining and delivery, Collins will offer advice on how to look at problems in new ways and address them in manageable, effective methods. Find out how to overcome barriers in and learn how to make delivery a success technically, operationally and locationally.

Lab #2

Restaurant Systems Frankensteins: Recognizing the Creation & Destroying the Monster

Speaker:  John Moody, Co-Founder, Restaurant365

In every restaurant back office there could lurk a frightening creature – one that is preventing your brand from reaching peak performance. This monster is the aggregation of disparate systems that don’t talk to each other – a Frankenstein that results in disjointed data and hinders results and growth. In this Innovation Lab, John Moody, co-founder and president of Restaurant365, will help operators identify the different types of Frankensteins that can exist; what makes them ineffective; and how to solve the problem of limited and disjointed tech landscapes. Through interactive group discussion, Moody will create a setting that is part campfire story and part technology strategy session, identifying how operators and their vendor partners can work together to destroy Frankenstein systems.